Arrow Down Plus icon
Shop

Terms & Conditions

This Terms and Conditions document governs the use of TOMS online store including shopping and participation in promotions run by Toms New Zealand. You can access this Agreement at any time from the bottom of any page of the site.

Purchasing from TOMSNZ.co.nz
TOMSNZ.co.nz gives customers convenient, easy and secure shopping. Products displayed on the site shopping areas can be purchased using a secure online credit card transaction facility. Customers can be confident that all their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. You will be given the option to register as a member of TOMSNZ.co.nz. Your shipping address details will be filed saving you the effort of entering these details each time you purchase. This is optional and purchases can easily be made without having to register.

New Zealand Sales Only:
We only sell and ship Products within New Zealand. We cannot make deliveries outside of New Zealand.

Pricing:
All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication however, we reserve the right to alter prices for any reason.

Payment:
Payment can be made by Visa, Mastercard, and Debit Card.

Colours:
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that the online display of any colour will be completely accurate.

Security:
We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorised access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it using encryption, such as the Secure Socket Layer (SSL) protocol.

Contact Details:
If you have any queries regarding shopping with TOMSNZ.co.nz, please email info@TOMSNZ.co.nz or call Auckland (09) 377 2622.

Use of TOMSNZ.co.nz by You:
Your right to use TOMSNZ.co.nz is personal to you. You are responsible for all your own use of the service. You may not download, modify, transmit, or otherwise use any material from the site for public or commercial purposes. The sites content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Children:
TOMSNZ.co.nz will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years can provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the service.

Disclaimer:
This site provides general information about TOMSNZ.co.nz and the products and services they offer. The information contained in the site has been prepared solely for providing information about TOMSNZ.co.nz, its subsidiaries and the services and products they offer. TOMSNZ.co.nz reserves the right to change, delete or move any of the material on the site at any time without notice. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy (provide link) for details on how to obtain a refund.

TOMSNZ.co.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes:
Any changes to this policy will be posted here.

PRIVACY POLICY

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy.

What personal information do we collect?
You may give us information about yourself, such as your name, address, email address and telephone numbers, when, for example, you make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

How do we use the personal information?
We may use the information to process your transactions, to administer your account, to conduct credit and other checks, for our own internal purposes such as billing, to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website, or email us at info@tomsnz.co.nz

Will we disclose the information to others?
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

We also disclose your information to our business partners, such as financial services or insurance companies, for them to offer products and services to you. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them.

In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

Cookies:
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Security:
We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

What about links to other websites?
Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Updating your personal information:
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information on our website, or by emailing us at info@tomsnz.co.nz

Policy changes:
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website.